Refund & Digital Content Policy

1. Digital products and delivery

GlobalDocBiz sells generated digital PDF documents and prepaid document credits. Nothing is shipped physically. Delivery begins electronically after payment confirmation, when the clean PDF or purchased credits become available.

2. Review before purchase

A watermarked preview is available before payment. Check names, amounts, dates, clauses, language, and other entered information before purchasing. A document generated correctly from information you entered is not defective merely because you later wish to change that information.

3. EU/EEA withdrawal rights

Consumers generally have a 14-day withdrawal right for distance contracts. For digital content not supplied on a tangible medium, that right is lost only when performance has begun after the consumer’s express prior consent and acknowledgment that the withdrawal right will be lost once the applicable legal conditions are satisfied.

Where those conditions have not been met, or where mandatory law provides broader rights, your statutory withdrawal rights remain unaffected. Nothing in this policy excludes mandatory consumer remedies for non-conforming digital content.

4. Refunds and purchase problems

Contact us if you experience a duplicate charge, incorrect charge, payment error, corrupted file, unavailable download, missing credits, or a technical failure that prevents delivery. We will investigate and, as appropriate, restore access, replace the file, correct the credit balance, or refund the affected payment.

Refund requests based only on a change of mind after correctly supplied digital content may be declined where the statutory withdrawal right has validly ended. Each request is assessed under applicable mandatory consumer law.

5. How to request help or a refund

Email support@globaldocbiz.com with the purchase email, approximate purchase date, amount, and a description of the issue. Do not send full card details. We may request the Stripe receipt or checkout reference needed to identify the payment.

6. Processing time

We aim to acknowledge requests promptly. Approved refunds are sent to the original payment method. Bank or card-network processing times are outside our control.